Maintenance and support
We ensure that your it infrastructure is optimized and runs smoothly and securely
Euro IT Group maintenance and support services are tailored to reduce your software TCO, minimize the risks and ensure that your IT infrastructure is optimized to increase the productivity and quality of your services.
Our experienced support teams are ready to go the extra mile to serve you, from systems performance and functionality improvements, IT infrastructure adaptation to new environments or scheduled maintenance to ensure your systems are reliable and in their best shape.
Our goal is to ensure the maximum uptime for all your business applications, either by using classic SLAs or by applying an integrated development- test-support KPIs to track and improve performance.
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MAINTENANCE AND SUPPORT SERVICES WE OFFER
Systems and applications monitoring
We are ready to monitor and backup your complete IT infrastructure 24/7, from core applications to your systems performance.
We are prepared ready to deliver prompt level 1, 2 and 3 support, 24/7, in line with agreed SLAs
3rd party application takeover and maintenance
We are experienced in taking over complex applications, starting from the existing code and architecture audit, performance testing, improvement suggestions, maintenance & support and continuous improvements suggestions
Want to rest assured that your IT systems are 100% reliable
and performing as expected?
HOW WE WORK
You choose the collaboration model
SELECTED SHORT REFERENCES
Maintenance Center for Unified Communication Company
♦ Video and audio streaming
♦ Plug-in development
♦ Unstructured environment
♦ Bug fixing, code optimization and version management
♦ SIP-based telephony
♦ C, Objective-C, C++, C#, Java
♦ Computer telephony interface
♦ Tools: Eclipse, Redmine, Visual Studio, SVN, Mantis
The client, a privately owned company which delivers unified communication services and products was seeking for an offshore partner that could set up a technical delivery and maintenance center in a very short time frame and begin delivering as soon as possible. More specific, they needed a team of programmers with strong background in code optimization, bug fixing and version management.
Euro IT Group contribution:
Our team performed testing, maintenance and development functions for all the client’s existing products (UC-client product which operates on Android & iOS and desktop telephony system to any mobile device, softphones and plug-ins which integrate into desktop suites – Microsoft Outlook, Lync, Office365, IBM Lotus, etc)