Maintenance and support

We ensure that your it infrastructure is optimized and runs smoothly and securely

Euro IT Group maintenance and support services are tailored to reduce your software TCO, minimize the risks and ensure that your IT infrastructure is optimized to increase the productivity and quality of your services.

Our experienced support teams are ready to go the extra mile to serve you, from systems performance and functionality improvements, IT infrastructure adaptation to new environments or scheduled maintenance to ensure your systems are reliable and in their best shape.

Our goal is to ensure the maximum uptime for all your business applications, either by using classic SLAs or by applying an integrated development- test-support KPIs to track and improve performance.

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MAINTENANCE AND SUPPORT SERVICES WE OFFER

Systems and applications monitoring

We are ready to monitor and backup your complete IT infrastructure 24/7, from core applications to your systems performance.

Applications maintenance

We are prepared ready to deliver prompt level 1, 2 and 3 support, 24/7, in line with agreed SLAs

3rd party application takeover and maintenance

We are experienced in taking over complex applications, starting from the existing code and architecture audit, performance testing, improvement suggestions, maintenance & support and continuous improvements suggestions

Want to rest assured that your IT systems are 100% reliable
and performing as expected?

INDUSTRIES WE HAVE SERVED

Banking

Distribution

Healthcare

Insurance

Media

Retail

Telecom

Travel

HOW WE WORK

You choose the collaboration model

Technology and business integration services
Technology and business integration services
Technology and business integration services
Technology and business integration services

SELECTED SHORT REFERENCES

Maintenance Center for Unified Communication Company

Keywords:

♦ Video and audio streaming
♦ Plug-in development
♦ Unstructured environment
♦ Bug fixing, code optimization and version management

Technology:

♦ SIP-based telephony
♦ C, Objective-C, C++, C#, Java
♦ Computer telephony interface
♦ Tools: Eclipse, Redmine, Visual Studio, SVN, Mantis

Need:

The client, a privately owned company which delivers unified communication services and products was seeking for an offshore partner that could set up a technical delivery and maintenance center in a very short time frame and begin delivering as soon as possible. More specific, they needed a team of programmers with strong background in code optimization, bug fixing and version management.

Euro IT Group contribution:

Our team performed testing, maintenance and development functions for all the client’s existing products (UC-client product which operates on Android & iOS and desktop telephony system to any mobile device, softphones and plug-ins which integrate into desktop suites – Microsoft Outlook, Lync, Office365, IBM Lotus, etc)