CRM and Loyalty

Future proof CRM solutions that help you
generate new business and profitable
long term business relationships.

Companies are using CRM solutions to reach, track and manage their customers in their end-to-end journeys. CRMs help organizations generate new business faster, reduce the costs associated with attracting and retaining customers, define optimal pricing structures, cross-sell, up-sell and build customer loyalty.

At Euro IT Group, have a proven track record in helping customers from various industries stay ahead of their competition with innovative processes and established CRM solutions integrated within their IT infrastructure. Our cross-functional teams incorporate business analysts, consultants and technical experts that focus on delivering value driven CRM solutions.

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Cloud

CRM SERVICES WE OFFER:

Euro IT Group teams provide end to end implementation, customization, migration and consulting services for leading CRM platforms; additionally, our experts have a proven track record in developing bespoke CRM solutions.  

CRM Consultancy

We analyze
your current needs
and translate them
into functional specifications
for your chosen CRM solution
to ensure that your
CRM implementation
will be successful.

CRM Customizations

We tailor your chosen
CRM solution to match
your business processes
and needs.
We customize user interfaces, design reports, create workflows in accordance to your sales
and marketing processes.

CRM Integration

We integrate your CRM with your existing IT infrastructure, external applications and with the social channels your customers use to help you achieve a unified customer view and create micro-segmented campaigns.

CRM Migration

We are experienced
in deploying various
CRM systems,
we can help you migrate between CRM platforms
or migrate to cloud CRM solutions without impacting
your business operations.

WHY US?

  • Extensive CRM domain knowledge and experience
  • Experienced technical consultants in acknowledged CRM solutions such as Microsoft Dynamics CRM, Oracle Siebel CRM, Salesforce, SAP CRM
  • Certified Microsoft Gold Partner for Dynamics CRM, Oracle Gold Partner
  • Diversified technical skills, business and industry specific knowledge
  • Largest CRM implementation in insurance, retail and distribution in Romania (over 300 users each)
  • First large Dynamics CRM integration with SAP in an Eastern European country
  • Vast expertise in implementing CRM platforms across various sectors, both on premise and in the cloud
  • Proven track record in3rd party integrations with other systems such as ERP, HRM, Accounting Software, Business Intelligence, ecommerce, etc.

OUR RECOMMENDATIONS

  • Simplified CRM Solutions – the less the better in terms of functionalities
  • Tight email integration – track all relevant email communication with your customers
  • Mobile CRM – enable your teams to have access to your CRM solution anywhere, anytime
  • Effective Automation – support your sales team with follow up notifications
  • CRM stake holders – proactively involve your executives in CRM adoption within the organization
  • Include personalization and geolocation in your customer experience programs
  • Unique view on customers – integrate your CRM with other IT systems and processes
  • Data driven decisions – use advanced analytics and reporting for smarter business decisions
  • Social CRM – integrate your CRM with social networks your customers use and use the content to update your customer profiles, thus being empowered to provide contextual service and micro-targeted promotions

SELECTED SHORT REFERENCES

CRM Deployment for large national Wholesaler

Keywords:

♦ 400 active users
♦ live in less than 3 months

 

Technology:

♦ Microsoft Dynamics CRM

Need:

The customer was looking for an experienced Microsoft partner with proven hands-on experience in retail and distribution to help them integrate Microsoft Dynamics CRM within their legacy IT infrastructure fast, including the integration with SAP ERP and their complex eCommerce website.

EURO IT GROUP contribution:

On top of deploying Microsoft Dynamics CRM,  Euro IT Group team developed fast tailored made wholesale/distribution workflows and entities such for sales and marketing management, customer service, project management, route management, pricing and discounts lists, customer information and promotional offers, quotes and orders management, customized financial data and reporting, thus empowering sales agents with relevant commercial and financial information that enabled them to increase sales volume and value by promotions, real time order processing, cross-sell and up-sell.